Terms of delivery

     

We ship worldwide. For orders to Sweden, please visit our Swedish webshop shop.lovemilk.se.

All prices include Swedish VAT at 25%. If your order is being shipped to a country outside of the EU, you are not required to pay Swedish VAT, and we will remove the VAT from your order before charging your card or PayPal account. Please note that you may be liable to pay local taxes and charges to your customs office upon receipt of your order. It is your own responsibility to find out about these charges from your tax office or customs office. Delivery charges already exclude VAT to countries outside of the EU.

All orders on our web site are processed within two business days. Our sales office is open Monday to Friday with the exception of Swedish Public Holidays. A confirmation email will be sent to you upon order. We will send you a second email once you order has been handed over to our warehouse in Sweden for packing and shipping.

We offer two types of shipments: Standard Mail by Post and DB Schenker Parcel. 

Standard Mail by Post is a non trackable shipment option. Standard shipment is at a lower price, due to the lack of tracking and lack of insurance. Please note if your goods do not arrive in time we are unable to locate them. We do not take any responsibility for late arrivals or for lost goods. We will only be able to refund you the shipping cost if your goods do not arrive at all. 

DB Schenker Parcel is a fully trackable shipment service. Please note a local distributor may deliver your parcel, but your tracking information is available on www.dbschenker.com. You will receive an email from DB Schenker with all your delivery details for tracking purposes. We cannot guarantee that your parcel will be delivered to your door, as this service varies with the destination. If you parcel is not delivered to your door, you will be able to pick it up instead, and information about this will be advised by DB Schenker. 

Delivery times vary depending on the destination and the type of delivery. Please allow between 2-6 working days delivery to Denmark or Finland, 2-7 working days within rest of Europe, and 3-9 working days delivery to the rest of the world. 

Freight chart